The commitment and effort shown by our employees, customers and partners to improving the social, environmental and economic wellbeing of New Zealand has been significant this year. Here are a few of our highlights.

Westpac Group named the most sustainable bank in the world on the Dow Jones Sustainability Index for the fourth time in a row.

4,920 people benefited from our Managing your Money workshops

55% decrease in lending to fossil fuel extraction since 2012

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Reduced emissions by 21% in 2017 - the equivalent of taking 327 cars off the road

And maintained our carbon neutral status

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Our support for social and affordable housing

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$1.3 billion lending to the CleanTech sector

China doesn’t want our plastic waste. That’s okay – Westpac customer Comspec does.

Who's Comspec?

1,700 children supported to reach their potential by the Mana-ā-Riki programme

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NZ's first accredited dementia friendly bank

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First company to receive accreditation from Shine for making our workplace supportive for employees affected by domestic violence.

What does this mean?


As a major bank in New Zealand, we’re challenged every day with how we approach our economic, social and environmental impacts. We take this responsibility very seriously and take pride in ensuring that we’re doing the very best for our people, communities and surroundings.

Changing customer expectations in a digital world

Evolution of customer expectations

Implementing a responsible investment strategy

Taking a wider view

Protecting our customers from fraud and scams

Phishing season

Integrating increased regulation across our business

Responding to climate change through our banking activities

Our response

Respectfully managing the impact of closing branches

Changing preferences