Reviewed our fleet vehicles to improve efficiency and

committed to 30%

of our fleet being electric vehicles by 2019
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Developed a new 

Sustainable Supplier Code

setting out our expectation that suppliers act sustainably
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Increased lending to the clean technology and environmental services sector

to  $1.29 billion 

up by 10%
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Launched an Energy Efficient Lease product to  reduce the upfront costs for businesses upgrading their

energy efficiency

or investing in electric vehicles (EVs)

Reduced emissions by 12%

and maintained our carbon neutral status 
How did we do it?

How did we do it?

We’ve recorded 12% reduction in 2016 and 43% since we started focusing on this area in 2008.

Westpac Emissions

How did we do it?

  • 52% of our customers have turned off their paper statements by choosing to view their statements online with Westpac One.  They can access their statements anytime which minimises their environmental impact by reducing paper use. Click here to find out how to turn off your statements.   
  • Where possible we are digital with our processes.  Through careful management we decreased our electricity use and emissions.  The latter was down by 24% this year. 
  • We recycle and compost what we can which has reduced landfill and where we can we use landfill with gas recovery resulting in a 20% reduction in emissions.
  • Continued our focus to decrease emissions from our air conditioning.

We are also proud to maintain our carbon neutral status in 2016 by offsetting the impact of our remaining emissions by voluntarily purchasing and retiring NZU compliance grade carbon credits.

Decreased lending to fossil fuels by


since 2012
CleanTech vs Fossil Fuel

CleanTech vs Fossil Fuel


Westpac is the only New Zealand bank to publicly publish its exposures to both the fossil fuel and the clean technology and environmental services (CleanTech) sectors.  In the last four years our lending to CleanTech companies has increased by 17% to $1.29bn and lending to fossil fuel extraction and production has decreased by 30% to $488m.  Lending to fossil fuel companies is just 0.65% of our overall lending.  CleanTech includes businesses that reduce negative environmental impacts including renewable energy, green buildings, forestry, recycling and waste reduction. 

Launched a first-in-market app


that helps people track, categorise and benchmark their spending
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Provided financial education to

29,377 people

Read the story I’ve saved over $7000

I’ve saved over $7000

“I took every little bit we learnt over the last few weeks and altered my finances drastically, to the point where I’ve saved over $7000”.


Elsie Palemene is one of over 3500 New Zealanders who participated in Westpac’s Managing your Money programme this year, taking a Money Skills course in Henderson.

Elsie says most of that gain was achieved through debt consolidation and the budgeting skills she learnt on the six week course.

“I’m walking away from this course, educated and more informed about my finances, cause at the end of the day it’s my money and I should know the ins and outs of it,” she says.

Westpac employees passionate about promoting sustainable money habits volunteer their time to deliver hands on workshops in communities aimed at making people more confident when they make decisions about money.  Courses range from an hour to six weeks and cover topics such as budgeting, savings, digital banking and planning for retirement. 

Westpac private banker and MYM facilitator Aimee Alefaio says it’s great to be able to use her banking skills to help others, and what keeps her continuing to do this is seeing the positive changes to the lives of the participants through their feedback, engagement and participation during the six week journey.

“One of the biggest positive impacts we can have as a bank is using our financial expertise to help others manage their money.  

“We want people to use these workshops to learn better money skills, plan for the future and not be afraid to ask the hard questions– and it’s free for all Kiwis, whether you are a Westpac customer or not.”  

You can learn more about managing your money here.

Delivered our six-week

Money Skills course

in four locations
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Delivered Managing Your Money (MYM) workshops to

3,575 people

Won the

CANSTAR Youth Banking Award

with our financial education resources for youth singled out for praise - in particular our game Zombie Cash-tastrophe
Increased the number of employees trained in facilitating MYM workshops to


We approved

118 low-deposit

Welcome Home Loans to lower income Kiwis in 2016
We supported the growth of New Zealand’s largest community housing provider Accessible Properties as finance partner on their successful bid for over

1,150 social houses

in Tauranga
We worked alongside several other community housing providers to help them get the right financial structures and processes in place to 

grow their housing base

Continued to support our employees to make positive change through 

6 Employee Action Groups

representing age, gender, flexibility, LGBTI, culture and accessibility issues
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Provided work experience to Te Waiu O Aotearoa Trust Scholarship recipients to help

develop careers for Māori 

within the banking and finance industry
Read the story Banking the experience

Banking the experience

​Tana Luke says he applied for the Te Waiu O Aotearoa Trust scholarship to help keep his university costs as low as possible, but the benefits have been far wider.


“There is so much more to the scholarship than just the initial $5000, you become cultivated in a wider team, creating networks and meeting amazing people throughout your journey,” says the Canterbury University student.

Te Waiu O Aotearoa Trust was set up to encourage and support Māori into a career in banking, finance and business by providing scholarships. Westpac administers the Trust and saw it as an opportunity to attract talent and provide the recipients casual work while they study. This collaboration is a great example of Westpac’s Māori and Iwi strategy, Te Kākano, in action. A culturally confident workforce, connected to our communities will see everyone grow and prosper.

Tana was awarded the scholarship in 2014 and is now working part-time at Westpac while he studies for Bachelor of Commerce and Arts degrees. Of Ngāti Rārua, Ngāi Tahu and Te Rarawa whakapapa, he is also an intern with the Whai Rawa team at Te Runanga O Ngāi Tahu and continues to pursue a love for rugby.

“For the future I hope to finish off my degrees and utilise them in a position whereby I can help Māori and Iwi alongside Westpac and its cultural values."

Celebrated 1 year of being a

Dementia Friendly Bank

ensuring our employees, processes and branches support and protect people living with dementia
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Read the story A daughter's promise

A daughter's promise

Six months after being diagnosed with Alzheimer’s it became clear Gerry needed help with his banking.

Gerry Third - Lorraine's Dad

“Initially we thought the doctor had made a mistake – how could my 64 year old dad have Alzheimer’s – isn’t that an old person’s disease,” says daughter Lorraine Hunter, a Westpac Private Banking Adviser.

When he died four years later, one of the last things he said to her was ‘promise you’ll do something to help people like me living with dementia’.

Now two years later, Lorraine has fulfilled this promise to her father heading the first ‘dementia friendly bank’ initiative in New Zealand.  With 60,000 people currently living with dementia in NZ, Lorraine believes that the area of banking needs to be addressed, especially with this number expected to grow to 150,000 in 2050.

In 2015, Westpac formed a dementia friendly working group to take a holistic approach to assisting and protecting customers with dementia.  This has led to a specialised training programme for over 98% of Westpac frontline staff, tailored in branch notifications for the over 720 customers who have a specific vulnerability such as dementia and changes to the physical branch environment. 

“Westpac has been dementia friendly for a year now and we’re seeing amazing results with our frontline staff interactions with customers living with the illness as well as an overall awareness and sensitivity with our staff which is helpful for everyone”

But Lorraine doesn’t want to stop there. She’s also passionate about raising awareness and championing other corporates and Kiwi businesses to get on board. All educational materials are publically available on the Westpac website ( to ensure that as many organisations as possible have free and ready access to dementia friendly education.

 “For me, this initiative means that something really positive has come out of a particularly dire situation – my Dad would be really proud. It’s important for people living with dementia or caring for someone with dementia to know that they don’t need to go through this alone.”

98% of Westpac employees

completed unconscious bias training
Increased women in leadership to


across the organisation and promoted women's success through the national Women of Influence Awards
Introduced Te Reo as a language option on

620 ATMs

throughout New Zealand
56% of our employees used their volunteer leave, contributing

16,440 hours

to community causes with a value exceeding $700,000
Westpac Ambassador Sir John Kirwan spoke on depression and mental health to

4,000 people

at Westpac events throughout New Zealand
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Mana-ā-riki pilot programme enrolled

940 children 

in health clinics, purchased 690 chromebooks and treated 509 cases of Group A Streptococcus (precursor for rheumatic fever)
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Westpac Ambassador Willie Apiata VC ran the  

Willie Apiata Youth Programme

for young people in three centres

$1.3 million

for New Zealand's Rescue Helicopters, over and above our 35-year sponsorship
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Supported local businesses through the Westpac Growth Grants and Westpac Business Excellence Awards in

15 towns and cities