Helping our customers financially to grow a better New Zealand

2017 saw the end of our five-year sustainability strategy, which worked to address some of the big issues New Zealand is facing - environmental challenges, financial capability and demographic change.  

In our 2020 Sustainability Strategy our focus is on addressing significant issues that we have the ability to influence.  Through talking to and listening to our people, our key stakeholders, partners and peers, we heard we need to be bolder and more vocal on the key issues facing New Zealand, and that we need to tackle these with a shared-value approach and through more integration of sustainability into the way we do business.  

Our strategy shows how we support the United Nations Sustainable Development Goals, which provide a sustainability roadmap for the world to follow. Below are the impact areas we will focus on for the next three years.  Over the next few months, we'll be working with our stakeholders to set some ambitious targets for each of these areas. If you have any thoughts or ideas about what the bank’s targets should be and how we should measure ourselves against these targets, please share these using the Feedback button below.

Helping New Zealanders manage money

To improve the wellbeing of families, reduce hardship, increase investment and grow the economy.

Managing money

Taking action on climate change

New Zealanders care about the environment and climate change is the biggest environmental issue we face.

Climate change

Tackling inequality

Every New Zealander should have the opportunity to grow to their potential.


Doing the right thing

We must do the right thing by our customers, suppliers, communities, people and environment.

Doing the right thing