Highlights & challenges
Find out more about our highlights and challenges below.
Highlights
The commitment and effort shown by our employees, customers and partners to improving the social, environmental and economic wellbeing of New Zealand has been significant this year. Here are a few of our highlights.
Westpac Group named the most sustainable bank in the world on the Dow Jones Sustainability Index for the fourth time in a row. (Sep 2017 – May 2018)
55% decrease in lending to fossil fuel extraction since 2012
See more detailsReduced emissions by 21% in 2017 - the equivalent of taking 327 cars off the road
And maintained our carbon neutral status
Our support for social and affordable housing
Find out more$1.3 billion lending to the CleanTech sector
China doesn’t want our plastic waste. That’s okay – Westpac customer Comspec does.
1,700 children supported to reach their potential by the Mana-ā-Riki programme
Watch VideoNZ's first accredited dementia friendly bank
Watch VideoDVFREE Tick
First company to receive accreditation from Shine for making our workplace supportive for employees affected by domestic violence.
Challenges
As a major bank in New Zealand, we’re challenged every day with how we approach our economic, social and environmental impacts. We take this responsibility very seriously and take pride in ensuring that we’re doing the very best for our people, communities and surroundings.
Changing customer expectations in a digital world
Evolution of customer expectationsImplementing a responsible investment strategy
Taking a wider viewProtecting our customers from fraud and scams
Phishing seasonIntegrating increased regulation across our business
Responding to climate change through our banking activities
Our responseRespectfully managing the impact of closing branches
Changing preferences