Financial education.

Helping Kiwis manage their money.

When the unexpected occurs, your financial resilience is tested. Whether you're looking to learn the basics of managing your money, or you need help to get through a challenging time, Westpac is here to help. COVID-19 has forced a lot of us to take stock of our finances. Our financial education programme, Managing Your Money, is one of the key ways we can support our customers and communities. Recent research suggests that 74% of Kiwis are in financial difficulty or financially insecure. In 2020 Westpac facilitated 172 workshops to 4,224 Kiwis to help them manage their money better.

A variety of financial capability programmes

One-hour workshops:

Westpac’s Managing Your Money financial education programme supports our customers and communities with a wide range of topics for varied audiences. These are facilitated by Westpac volunteers throughout Aotearoa and are free of charge.

Our one-hour workshops cover over ten different topics, from spending and budgeting, buying your first home, through to preparing for the future (KiwiSaver and retirement). We also have content for students, primary to tertiary, including a suite of board games to support their learning.

Online classes:

Some of our content is hosted throughout the week via our free online classes, accessible at

Six-week course:

Money Skills is a 6-week course available to workplaces and community groups to empower their members to really embed behaviour change and encourage their financial confidence.

MYM workshop group

Santana Maihi is a Relationship Consultant at Westpac and volunteers as a Managing Your Money facilitator.

What made you want to be a Managing Your Money facilitator?

I’ve been an active facilitator for one year. I became interested in the training when I started at Westpac two years ago, but I waited until I found my feet in my role within the bank. I saw a post on our internal social networking platform looking for facilitators, which ended up being at my iwi’s education hui. I was going to the hui anyway, so I put my hand up to participate and I really enjoyed it. After that event, I got in touch with the programme manager and trained to become a facilitator.

What is the most rewarding part of the role?

Being able to help everyday people who don’t work in the banking industry, by passing on knowledge that can improve their financial lives.

What types of groups attend the workshops and what subjects are taught?

Sometimes they're high school students who know nothing about banks. Or kids who do understand how to manage finances from their experience with pocket money and debit cards. We also teach employees within organisations - some who understand investments, savings, insurances and mortgages, and others who don’t.
We facilitate sessions on understanding debt, credit cards, personal loans and overdrafts. We can also talk about KiwiSaver in a general way, so it’s not bank-specific to Westpac. It’s generic information. We teach skills around insurance, wills and attorneys, as well as savings and budgeting sessions.

How often do you take training sessions?

This year I've done one or two every fortnight. It's great to see the same people regularly for a few weeks to see their journey of development.

Can you think of an example of someone who reached a financial milestone after your sessions?

One person, who I gave information to about managing a mortgage, then later went into a bank branch to change their mortgage terms to work better for them.

What has been one of your most memorable financial milestones?

When I first realised I had saved enough savings for a holiday and had extra put away for a rainy day. I also bought a car with my own money after saving for that milestone. When I was younger, I never saved anything.